The hotel offers amenities for your comfortable stay and unforgettable experiences
Exceptional Service!
“The customer experience team went above and beyond when they quickly traced my lost luggage and delivered it to my suite, making my stay seamless.” view full review
Delicious Breakfast Spread
“Every morning, I enjoyed a delightful mix of local and international breakfast options that catered to all tastes. The quality was outstanding.” view full review
Amazing Relaxation
“The spa facilities were a true highlight; I had an incredibly refreshing treatment from wonderful staff that left me rejuvenated and stress-free.” view full review
Great Fitness Facilities
“The gym was well-equipped and spacious, providing everything I needed for a fantastic workout. It truly enhanced my stay!” view full review
Junction of Kionange & Biashara Streets and The Village Market CJ's Building
Steers
270 m
Muindi Mbingu Street
Java House Uniafric
290 m
Uniafric House Koinange Street
Lord Delamere Terrace
1.1
km
Fairmont Norfolk Hotel Harry Thuku Rd
Valley Coffee Shake
340 m
Yalla Towers. 3rd flr
Campia Ethiopian Restaurant
440 m
Utalii House
The Collective Restaurant
480 m
Utalii Street View Park Towers Ground Floor and Street Entrance on Utalii Lane
Rue 104 Lounge & Restaurant
480 m
Uhuru Highway Utalii House Ground Floor.
Bridges Organic Restaurant
430 m
Tubman Road Trust Mansion Building
Reviews and Ratings
Feedback from previous guests about their experience.
72%
liked the hotel and would stay again
convenient location
spacious rooms
issues with hot water
basic facilities
7.2/10
Very good
Rooms
7.3
Location
7.7
Service
7.8
Dining
6.7
Guest reviews
7.2/10
based on 6 reviews
3.5/5
based on 326 reviews
7.4
7.4/10 based on 243 reviews
#63 of 326 hotels in Nairobi based on Tripadvisor
John
United Kingdom,
April
2024
7.8/10
I stayed at a hotel with rooms that were quiet overall, but noise from the busy road was noticeable on weekends. The rooms definitely need a modern upgrade, especially in terms of furniture, bathroom fittings, lighting, and tiling. The service was friendly and efficient, although not very knowledgeable about city sights. The location was convenient, right in the heart of the city and in front of the university. The dining options were fantastic, though a bit pricey. Overall, a decent stay with some room for improvement.
Rooms
7.0
The rooms were generally quiet, but the noise from the busy road was noticeable on weekends. They are in need of a modern upgrade in terms of furniture, bathroom fittings, lighting, and tiling.
Service
8.0
The service was friendly and efficient, although the staff could be more knowledgeable about city sights.
Location
9.0
The hotel's location was convenient, right in the heart of the city and in front of the university. Everything was within walking distance, making it a great base for exploring.
Dining
8.0
The dining options were fantastic, offering a variety of choices, but some may find them a bit expensive.
Facilities
7.0
The hotel's facilities were adequate, though nothing particularly stood out.
Greg
United States,
March
2024
7.8/10
Staying at the hotel was a pleasant experience overall. The rooms, although spacious, were clean and the bathroom was well-maintained despite the water issue. The service was exceptional with the staff being helpful and showing pride in their work. The location was convenient, close to the city center and business district, although it may not be the most attractive area. The dining options were good but slightly pricey. Overall, a comfortable stay with some minor inconveniences.
Rooms
8.0
The rooms were large, clean, and the bathroom fittings were maintained well.
Service
9.0
The staff were helpful and showed pride in their hotel.
Location
7.0
The hotel is well-located, offering easy access to the city center and business district.
Dining
7.0
The dining options were good, but a bit on the expensive side.
Facilities
The facilities were well-maintained and provided convenience for guests.
Kenny
United Kingdom,
February
2024
6.4/10
The hotel offers spacious rooms that are more like suites, complete with a sitting area and separate bed space, though some issues with hot water. The service is friendly but requires further training to reach international standards. The location is convenient, just opposite the University and close to the city center, despite being in a busy commercial area. The dining options are a mix of African and continental, with varying quality. The facilities are basic and in need of improvements.
Rooms
7.0
The rooms are lovely but had issues with hot water.
Service
6.0
The service was friendly but needs more training to reach international standards.
Location
8.0
The hotel is conveniently located near the University and city center.
Dining
6.0
The dining experience offers a mixture of African and continental options with varying quality.
Facilities
5.0
Basic facilities in need of improvements.
convenient location
issues with hot water
Edmund
United States,
January
2024
7.8/10
This hotel exceeded my expectations with its extremely large and comfortable rooms, featuring a separate living room and bedroom. However, the curtains could have been better to ensure full privacy. The service was always top-notch, with the staff being very friendly and well-informed, though some training could enhance the hotel's standards further. The location was convenient, especially for catching the safari bus, but the surrounding commercialized area might not be the most attractive. The dining experience was alright, offering a mix of African and continental cuisine. Overall, a great value for the money spent.
Rooms
9.0
The rooms were extremely large and comfortable, with a separate living room and bedroom.
Service
8.0
The staff were always excellent, very friendly, and well-informed, and tried their best to address any issues. However, further training might be beneficial to reach an 'international' standard.
Location
7.0
The location was good, especially for catching the safari bus. However, the busy commercialized area may not appeal to everyone.
Dining
7.0
The dining experience was alright, with a variety of African and continental dishes.
Facilities
The hotel's facilities were comprehensive and convenient for guests.
George
United Kingdom,
August
2023
7.4/10
The hotel has rooms that are very dated and could use some upgrading, but the caring and friendly staff make up for it. The breakfast buffet provided is nice. The service, though needing further training to reach an 'international' level, was still very good and friendly. The location is convenient, supportive, and just opposite the University, close to the Fairmont Norfolk and Nairobi Central Business District. The dining experience, while a bit expensive, was fairly good with various hot pot dishes available.
Rooms
6.0
The rooms are in dire need of refurbishment and are very dated.
Service
8.0
The service was very friendly with welcoming staff who escorted me to the bus stop.
Location
9.0
The location is great, with everything a few meters away literally.
Dining
7.0
The dining was a bit expensive but fairly good, offering different hot pot dishes.
Facilities
7.0
Facilities were decent but could benefit from some improvements.
Ruth
United States,
June
2023
6.8/10
The hotel's rooms are huge and nicely furnished with a city view balcony, but they are a bit old-fashioned and dark for a 4/5-star hotel. The service is very helpful and friendly, although there were initial issues with wifi access. The location is convenient, opposite the University and close to the city center but in need of an upgrade. Dining options are modest, with limited choices. Overall, the hotel offers great value for money but has certain areas in need of improvement.
Rooms
7.0
The rooms are huge and very nicely furnished and equipped.
Service
8.0
The staff was very friendly and helpful.
Location
6.0
The hotel is conveniently located opposite the University and close to the city center but needs an upgrade.